51st Deli

I placed an order online for lunch that a friend was picking up. Apparently my order went to the 51st store instead of the West End location. I specifically clicked on West End tab, so I don't know what happened. My friend was told by someone at the store that he couldnt make me a free sandwich because his dad ran that store, and his uncle ran the 51st location but to call the 51st location and ask for a refund. They made me another sandwich which we paid for, which I can completely understand. I called the other location and asked for the refund as instructed. She said they don't issue refunds for people who make mistakes ordering online but that they would hold the sandwich for me. She was rude about it in my opinion and refused to accept that I was told to call her by someone whose dad ran that store and was the one who told me to call. I asked to speak to a manager, and she said she would see if someone could take the call. I finally hung up after about 8 minutes of holding. I have no doubt she put me on hold and left me there just to be vindictive. If she had been pleasant on the phone, I wouldn't have thought that. I can't help it that their website didn't accept the West End location despite clicking on it. Their site did get that I wanted a gluten free bun, but even after 3 tries of saying no tomato, it wouldn't accept that. Clearly their site needs a bit of work. Between their online ordering process and the rude customer service, I will not be going back to 51st, even the one on West End.

We went to the West End location. The service was wonderful. The space and selection of drinks and snacks were great. The food was horrible. We ended up throwing everything out. Fried plantation was one, long, greasy banana. The corn was not mixed and just a thick layer of mayo on top. The sandwiches were greasy and lathered in mayo. The cake was dry. I wanted to love it. Waste of $50.

This place is AMAZING!! Their tacos taste like California to me. They always go above and beyond! The tacos are LOADED! You could make 1 or 2 more from the meat and toppings that fall out. Everyone is so nice. I just ordered plantains but they aren’t in season, so it was kinda hard. The cook came out and said “I’m so sorry ma’am. The whole batch is like this. Can I make you some carne asada fries?” AMAZING!